WebA dial-by-name directory lets callers pick the person they need and then transfer to their extension. Even if you have a receptionist in the office, the auto attendant helps during high-volume call periods. If someone isn’t available, the auto attendant can route the call or direct the caller to leave a voicemail. WebSep 22, 2024 · A Dial by Name directory is an Auto Attendant menu option (and a Call Flow Editor component) for the ShoreTel Sky phone system that enables callers to reach …
Auto attendant and call queue dialing and voice recognition reference
WebJul 28, 2024 · The auto attendant can answer incoming calls and transfer callers to an extension, a voice mailbox, or another auto attendant. It also includes a dial-by-name feature that transfers callers to the system directory, where they can connect to an extension by dialing the user’s name. ... To edit an existing auto attendant, click the name of the ... WebAug 7, 2024 · Caller ID Names (CNAM) support for Auto Attendant and Call Queues Caller ID Names currently work with dialing direct to the users' phone numbers but does not work when calls come into their mainline to an Auto Attendant or Call Queue. Is there any chance that the following roadmap would also address this major issue?? greenfield power equipment cub cadet
Why Can Only some Users Search Auto Attendants and Call …
WebMay 19, 2024 · First Create a Call Queue. Open the Microsoft Teams Admin Centre, expand Voice and click on Call Queues. Click New Call Queue to begin. This opens the new call queue form. Add a resource account, enter the name of the resource account you want to associate with this call queue and click add. WebMar 2, 2024 · Manage auto attendants in Control Hub Ensure that calls are answered and that callers' needs are met. You can add greetings, set up menus, and route calls to an answering service, a hunt group, a voicemail box, or a real person. You can create a 24-hour schedule or provide different options when your business is open or closed. Bulk … WebFeb 9, 2024 · You can assign the Resource Account which has the DID to the Caller ID option in the Call Queue. When the user makes the Outbound Call the CallerID for the AA will be displayed. With Regards, Satish U. 1 Like. Reply. hairyrabbit. replied to RealTime_M365. Feb 11 2024 04:00 AM. greenfield post office hours